Frequently Asked Questions

The pilot light may be out, or you may have a faulty thermocouple or gas valve.

Yes. You want to make sure they’re not stuck in the open position just when you have a water emergency! Do the same periodic check for the shutoff valves on your sinks, tubs, and toilets.

Try removing the faucet aerator at the end of the spout and cleaning the screen of any dirt and debris. The faucet aerator is designed to diffuse the water to prevent splashing, but it can become clogged over time.

Toilet leaks can be wasteful and expensive. At least once a year, check your toilet for leaks by adding a small amount of red food coloring to the tank and then check the toilet bowl later. If the toilet bowl water is colored red, water is seeping through from the tank. If it is leaking, you should replace the tank ball.

In some homes, the kitchen and laundry drains are connected. When the lint from the laundry drain meets the grease buildup from soap and food products, a nearly solid substance is formed, causing blockage. Using filters and strainers will help, but you will also need to get the drains snaked periodically.

Foul odors occur from a buildup of food debris within the disposer. To eliminate this odor, place ice cubes and lemon or orange peels in the disposer and run for 30 seconds. Next, squirt a little liquid dish detergent into the disposer while it is still running. Finally, run cold water for about 30 seconds to rinse all the debris away.